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ATT ISP & affiliates are retarded
Jun. 18th, 2008 | 03:09 pm
mood: 
but relieved
Yes, I mean in the head....Slow.......as In.....well.... retarded.
Over the last 48-72 hours I have been battling it out with every flavor of ATT affiliate you can imagine (Bellsouth, SBC, pacbell, etc) because they apparently had a "Let's just throw a bunch of IP ranges in our email blocklist just for fun" party.
And you guessed it. Our server range was added. Yippee!
So all emails to any flavor of ATT got bounced back with a "You are blocked in DNSBL" message. Yeah.. But, we're not.
So I went and filled out their online form. And waited........And waited..
They finally responded with a form-mail response saying I wasn't in their blocklist..........HRMMMMM??????
So I emailed them back.......And asked if I wasn't blocked then why am I getting bounced from their mail-servers and once again produced the evidence.
Waited.....and waited.....
Got another email (form email) back saying "Your IP has now been removed from our blocklist.. blah blah"..
Tried sending to bellsouth - all was well. But SBC/Pacbell etc were still no-goes.
Emailed them again. Another form-email back "Your IP has now been...."
That last email was last night/early this morning.. I was just about ready to throw in the towel (no, not really. as hostwitdamost knows his customers need to email out to ATT and their affiliates).
Also somewhere in this time period I made the mistake of calling ATT/Bell.. They thought I was from mars and they were just interested in selling me DSL service.. I finally had enough and asked to be txr'd to their abuse dept. They agreed.. I thought "Cool". Alas, voicemail..With a very special message. "Thank you for calling the abuse dept. If this call is related to you or your customers emails being blocked from ATT this is not the correct number to call... CLICK".
grrr......
Today I awaken to find a bunch of form emails waiting for me:
"Thank you for contacting ATT, your IP has already been removed for our blocklist.. blah blah.."
But the good news is, the issue has been resolved. Confirmed via the mail-logs.
But......Geez.. What an experience!
Over the last 48-72 hours I have been battling it out with every flavor of ATT affiliate you can imagine (Bellsouth, SBC, pacbell, etc) because they apparently had a "Let's just throw a bunch of IP ranges in our email blocklist just for fun" party.
And you guessed it. Our server range was added. Yippee!
So all emails to any flavor of ATT got bounced back with a "You are blocked in DNSBL" message. Yeah.. But, we're not.
So I went and filled out their online form. And waited........And waited..
They finally responded with a form-mail response saying I wasn't in their blocklist..........HRMMMMM??????
So I emailed them back.......And asked if I wasn't blocked then why am I getting bounced from their mail-servers and once again produced the evidence.
Waited.....and waited.....
Got another email (form email) back saying "Your IP has now been removed from our blocklist.. blah blah"..
Tried sending to bellsouth - all was well. But SBC/Pacbell etc were still no-goes.
Emailed them again. Another form-email back "Your IP has now been...."
That last email was last night/early this morning.. I was just about ready to throw in the towel (no, not really. as hostwitdamost knows his customers need to email out to ATT and their affiliates).
Also somewhere in this time period I made the mistake of calling ATT/Bell.. They thought I was from mars and they were just interested in selling me DSL service.. I finally had enough and asked to be txr'd to their abuse dept. They agreed.. I thought "Cool". Alas, voicemail..With a very special message. "Thank you for calling the abuse dept. If this call is related to you or your customers emails being blocked from ATT this is not the correct number to call... CLICK".
grrr......
Today I awaken to find a bunch of form emails waiting for me:
"Thank you for contacting ATT, your IP has already been removed for our blocklist.. blah blah.."
But the good news is, the issue has been resolved. Confirmed via the mail-logs.
But......Geez.. What an experience!